Studio Policies

COVID-19 Policies

Please check back regularly for up-to-date policies.

Internal door will be prospered open to limit touch points
Small studio room door will be closed and is off limits to clients
We will not be accepting cash or cheques for in-studio purchases. Instead, e-transfers must be made prior to or at the time of purchase
As weather permits, the door to the deck will be left open for fresh air circulation
55-Minute sessions will now be spaced at least 10 minutes apart to allow time for equipment to be completely sanitized between sessions. Clients are welcome to use the studio washroom to wash/sanitize their hands before and after sessions but, other than that, please arrive no more than 5 minutes before your scheduled session time and leave promptly after your session to allow adequate cleaning time and ensure less contact with other clients.
To limit the potential spread of germs, we will not be providing towels for use during sessions. You should bring at least 1 hand towel with you to class as well as your own water bottle.
Teachers will be required to wear face coverings when not able to maintain a distance of 6 feet and clients are encouraged to do so as well.
Please do not book sessions within 14 days after travelling outside of Canada. Teachers will also be required to book time off after traveling outside of Canada.
Please stay home if you are feeling unwell. Anyone showing symptoms of COVID may be asked to leave and the session will be charged in full. If you have seasonal allergies or another preexisting condition that shows symptoms similar to COVID, please contact us in advance to obtain permission to attend sessions. We may ask you to postpone sessions.

Things are in constant flux and change; many also have different perspectives on how this should be dealt with. We are doing the best we can to ensure the safety of our clients, teachers and the studio.

Attending Sessions:

Please arrive promptly for your session, if you are late then that time will be deducted from your session time. Wear socks, comfortable leggings or shorts and T shirt. Please do not wear jewelry.

Please silence mobile devices upon entering Cores & Effect, turn off mobile devices during classes.

Please keep conversation low when another class is in session.

Remove shoes prior to entering the studio classroom.

Anyone with serious medical conditions or injuries should consult a doctor prior to participating in Pilates.

It is your responsibility to inform the instructor if you are pregnant or have any injuries prior to the start of class.

Any student under 18 years of age must have a parent/guardian’s signature on the waiver.

Payment:

Payment may be made online when scheduling your appointments.

All sales are final. There are no refunds.

Payment is due in full at the time of booking service.

Gift Certificates are available and encouraged!

Cancellation Policy:

I understand that there may be times when you must cancel your session. I do ask that the following policies be observed:

Please allow 24 hours of advance notice to cancel or change any appointment, we will do our best to reschedule you in this circumstance.

Cancellations should be made via your [hc-hmw snippet=”loginMindbody-Account”]. We understand that may not always be possible and will accept cancellations by email but we encourage the use of the Mindbody system whenever possible. Cancellations or appointment changes made over email require additional notice and may not qualify for early cancellation.

No shows will automatically be deducted from your package.

Referrals:

I continue to grow my business through referrals. So if your friends notice how fabulous you look and feel, please let them know what you have been up to.

Privacy Policy:

Your privacy is very important to us. Any personal information you choose to give us will only be used to help us provide you with the highest quality services, products, and support.

We will never share your personal or financial information with any other party.

We do not share bank or credit card information with any outside parties.

Client Responsibilities:

As a teacher it is my job to enable my clients to take responsibility to learn the Pilates system and in fact discipline, so you will be directly eventually to change your own spring weights, the barre and move the box. It is also considerate to clean down your apparatus you have used before the next client.